Shipping policy

Effective Date: 23/9/24

Shipping Charges:

  • Shipping rates are based on weight and volume of your order.
  • Large orders (40+ cartons) are typically shipped on pallets.
  • Contact us for custom quotes on large orders to ensure the best pricing.
  • Free shipping for orders over £500 within the UK.
  • Orders over £1,000 qualify for free shipping to The Republic of Ireland.

Shipping Methods:

  • DPD: Primarily used for large orders.
  • Royal Mail 24/48: Used for smaller orders.
  • Emergency Shipping: Available upon request.

Order Processing and Shipping Times:

  • Smaller orders: Typically shipped within 30 minutes of order placement.
  • Larger orders: Handled by our warehouse and shipped via DPD.
  • Next-day delivery: Available for large orders placed before 12 PM (subject to DPD's delivery capabilities).
  • Royal Mail 24: Orders placed before 2 PM can be shipped the same day for next day delivery.

Shipping Destinations:

  • We ship to all locations within the UK.

Tracking Information:

  • You will receive a tracking number via email once your order has shipped.
  • You can track your order using the provided link.

For further questions, please contact us at info@nextgenboba.com