FAQs
How much is shipping and how long will it take?
Effective Date: 23/9/24
Shipping Charges:
Shipping rates are based on weight and volume of your order. Large orders (40+ cartons) are typically shipped on pallets. Contact us for custom quotes on large orders to ensure the best pricing.
Free shipping for orders over £500 within the UK. Orders over £1,000 qualify for free shipping to The Republic of Ireland & Northern Ireland.
Shipping Methods:
DPD: Primarily used for large orders.
Royal Mail 24/48: Used for smaller orders.
Emergency Shipping: Available upon request.
Order Processing and Shipping Times:
Smaller orders:
Typically shipped within 30 minutes of order placement. Larger orders: Handled by our warehouse and shipped via DPD. Next-day delivery: Available for large orders placed before 12 PM (subject to DPD's delivery capabilities).
Royal Mail 24: Orders placed before 2 PM can be shipped the same day for next day delivery.
Shipping Destinations:
We ship to all locations within the UK. Tracking Information:
You will receive a tracking number via email once your order has shipped. You can track your order using the provided link. For further questions, please contact us at info@nextgenboba.com
How long will it take to get my package?
Standard Shipping:
- Orders placed before 12 PM: We typically ship the same day from our warehouse.
- Orders placed after 12 PM: Your order will be shipped the following morning.
Next-Day Delivery (DPD):
- Orders placed before 12 PM: You can opt for next-day delivery via DPD for an additional fee.
Tracking:
- Once your order is shipped, you'll receive an email with a tracking number so you can monitor its progress.
Smaller Orders:
- For smaller orders, we may ship from our London office using Royal Mail.
- Express Delivery (Next-Day): Available for orders placed before 2 PM.
- Standard Delivery: Typically arrives within 48 hours.
Please note: These are general shipping times, and actual delivery times may vary depending on your location and other factors.
What is your return policy?
Returns Policy
Effective Date: 11/8/23
If you wish to return a product to us, you may do so within 14 days of receiving the product to our return address:
Next Gen Boba Returns Address:
Next Gen Boba
Unit 4, Kentish Town Business Park
Regis Road, London, England NW5 3EW
Return Eligibility:
- The item MUST be in a saleable condition and in its original undamaged packaging.
Refunds and Exchanges:
We offer the option to either refund or exchange the item, depending on your preference.
Return Shipping:
- Please note that we do not provide a free returns service, and customers are responsible for return shipping costs.
- We cannot refund postage costs or the original delivery charge.
Loss or Damage in Transit:
We cannot accept liability for any goods lost or damaged in transport, so please ensure you wrap all items securely for transportation.
Refund Processing:
All refunds will be processed within 14 days from the date we receive the returned item.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped.
What types of bubble tea supplies do you offer?
We offer a wide range of bubble tea supplies, including tapioca pearls, popping boba, syrups, teas, powders, and equipment.
Please click on 'All products' in the menu to view everything we have to offer.
Are your products halal or kosher?
Yes, we can provide certification to prove our products are halal.
Can I customize my bubble tea orders?
Yes, we offer customization options for many of our products. Please contact us for more information.
How can I contact your customer service team?
You can contact our customer service team by email, phone, or WhatsApp.
Phone: 020 8050 3882
WhatsApp: 0330 043 4006
Email: info@nextgenboba.com
What are your business hours?
We're open Mon - Fri from 10:00 - 18:00.
How good is your product quality?
We source our products from 8 of our factories in China and Malaysia, ensuring the highest quality standards. Our UK-based warehouse and London office maintain optimal storage conditions.
How do I store the products?
Most products can be stored at room temperature. Once opened, syrups, jams, and popping boba should be refrigerated for freshness.
How do I use the products?
Specific usage instructions are provided on each product label. Additionally, our website offers a variety of recipes, guides, and videos to inspire your bubble tea creations.
What payment methods do you accept?
We accept a wide range of payment methods, including major credit cards, bank transfer PayPal, and Klarna.
What happens after I place my order?
You will receive an email and text message confirming your order, providing order details and tracking information.
Can I cancel / modify my order?
You can cancel or modify your order before it ships. Please note that modifications may incur additional shipping fees if they affect eligibility for free shipping
What shipping carriers do you use?
We utilize Royal Mail and DPD for shipping, providing tracking information for all orders.
Do your products contain any common allergens like nuts, dairy, or gluten?
All of the ingredients and common allergens can be found on the product page.
Are your products suitable for vegan, vegetarian, or halal diets?
All of the ingredients are listed directly on the products page for reference.
Do you offer wholesale pricing or bulk orders?
Yes, please contact us for our latest price quotation.
Are you open to business partnerships or collaborations?
Yes, please contact us directly to discuss further.
What should I do if I encounter a technical issue on your website?
Please either call us directly or drop us a message on WhatsApp or via email at info@nextgenboba.com
How can I report a product issue or defect?
Please reach out to us directly either via phone, email or whatsapp.
