FAQ

Effective Date: 23/9/24

Shipping Charges:
Shipping rates are based on weight and volume of your order. Large orders (40+ cartons) are typically shipped on pallets. Contact us for custom quotes on large orders to ensure the best pricing.
Free shipping for orders over £500 within the UK. Orders over £1,000 qualify for free shipping to The Republic of Ireland & Northern Ireland.

Shipping Methods:
DPD: Primarily used for large orders.
Royal Mail 24/48: Used for smaller orders.
Emergency Shipping: Available upon request.
Order Processing and Shipping Times:

Smaller orders:
Typically shipped within 30 minutes of order placement. Larger orders: Handled by our warehouse and shipped via DPD. Next-day delivery: Available for large orders placed before 12 PM (subject to DPD's delivery capabilities).
Royal Mail 24: Orders placed before 2 PM can be shipped the same day for next day delivery.

Shipping Destinations:
We ship to all locations within the UK. Tracking Information:
You will receive a tracking number via email once your order has shipped. You can track your order using the provided link. For further questions, please contact us at info@nextgenboba.com

Standard Shipping:

• Orders placed before 12 PM: We typically ship the same day from our warehouse.
• Orders placed after 12 PM: Your order will be shipped the following morning.

Next-Day Delivery (DPD):

• Orders placed before 12 PM: You can opt for next-day delivery via DPD for an additional fee.

Tracking:

• Once your order is shipped, you'll receive an email with a tracking number so you can monitor its progress.

Smaller Orders:

• For smaller orders, we may ship from our London office using Royal Mail.
• Express Delivery (Next-Day): Available for orders placed before 2 PM.
• Standard Delivery: Typically arrives within 48 hours.

Please note: These are general shipping times, and actual delivery times may vary depending on your location and other factors.

Returns Policy

Effective Date: 11/8/23

If you wish to return a product to us, you may do so within 14 days of receiving the product to our return address:

Next Gen Boba Returns Address:

Next Gen Boba
Unit 4, Kentish Town Business Park
Regis Road, London, England NW5 3EW

Return Eligibility:

• The item MUST be in a saleable condition and in its original undamaged packaging.

Refunds and Exchanges:

We offer the option to either refund or exchange the item, depending on your preference.

Return Shipping:

• Please note that we do not provide a free returns service, and customers are responsible for return shipping costs.
• We cannot refund postage costs or the original delivery charge.

Loss or Damage in Transit:

We cannot accept liability for any goods lost or damaged in transport, so please ensure you wrap all items securely for transportation.

Refund Processing:

All refunds will be processed within 14 days from the date we receive the returned item.

Yes, you will receive a tracking number via email once your order has been shipped.

We offer a wide range of bubble tea supplies, including tapioca pearls, popping boba, syrups, teas, powders, and equipment.

Please click on 'All products' in the menu to view everything we have to offer.

Yes, we can provide certification to prove our products are halal.

Yes, we offer customization options for many of our products. Please contact us for more information.

You can contact our customer service team by email, phone, or WhatsApp.

Phone: 020 8050 3882
WhatsApp: 0330 043 4006
Email: info@nextgenboba.com

We're open Mon - Fri from 10:00 - 18:00.