Standard Shipping:

• Orders placed before 12 PM: We typically ship the same day from our warehouse.
• Orders placed after 12 PM: Your order will be shipped the following morning.

Next-Day Delivery (DPD):

• Orders placed before 12 PM: You can opt for next-day delivery via DPD for an additional fee.

Tracking:

• Once your order is shipped, you'll receive an email with a tracking number so you can monitor its progress.

Smaller Orders:

• For smaller orders, we may ship from our London office using Royal Mail.
• Express Delivery (Next-Day): Available for orders placed before 2 PM.
• Standard Delivery: Typically arrives within 48 hours.

Please note: These are general shipping times, and actual delivery times may vary depending on your location and other factors.

Returns Policy

Effective Date: 11/8/23

If you wish to return a product to us, you may do so within 14 days of receiving the product to our return address:

Next Gen Boba Returns Address:

Next Gen Boba
Unit 4, Kentish Town Business Park
Regis Road, London, England NW5 3EW

Return Eligibility:

• The item MUST be in a saleable condition and in its original undamaged packaging.

Refunds and Exchanges:

We offer the option to either refund or exchange the item, depending on your preference.

Return Shipping:

• Please note that we do not provide a free returns service, and customers are responsible for return shipping costs.
• We cannot refund postage costs or the original delivery charge.

Loss or Damage in Transit:

We cannot accept liability for any goods lost or damaged in transport, so please ensure you wrap all items securely for transportation.

Refund Processing:

All refunds will be processed within 14 days from the date we receive the returned item.

Yes, you will receive a tracking number via email once your order has been shipped.

We offer a wide range of bubble tea supplies, including tapioca pearls, popping boba, syrups, teas, powders, and equipment.

Please click on 'All products' in the menu to view everything we have to offer.

Yes, we can provide certification to prove our products are halal.

Yes, we offer customization options for many of our products. Please contact us for more information.

You can contact our customer service team by email, phone, or WhatsApp.

Phone: 020 8050 3882
WhatsApp: 0330 043 4006
Email: info@nextgenboba.com

We're open Mon - Fri from 10:00 - 18:00.

We source our products from 8 of our factories in China and Malaysia, ensuring the highest quality standards. Our UK-based warehouse and London office maintain optimal storage conditions.

Most products can be stored at room temperature. Once opened, syrups, jams, and popping boba should be refrigerated for freshness.

Specific usage instructions are provided on each product label. Additionally, our website offers a variety of recipes, guides, and videos to inspire your bubble tea creations.

We accept a wide range of payment methods, including major credit cards, bank transfer PayPal, and Klarna.

You will receive an email and text message confirming your order, providing order details and tracking information.

You can cancel or modify your order before it ships. Please note that modifications may incur additional shipping fees if they affect eligibility for free shipping

We utilize Royal Mail and DPD for shipping, providing tracking information for all orders.

All of the ingredients and common allergens can be found on the product page.

All of the ingredients are listed directly on the products page for reference.

Yes, please contact us for our latest price quotation.

Yes, please contact us directly to discuss further.

Please either call us directly or drop us a message on WhatsApp or via email at info@nextgenboba.com

Please reach out to us directly either via phone, email or whatsapp.