How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

How much is shipping and how long will it take?

Effective Date: 23/9/24Shipping Charges:Shipping rates are based on weight and volume of your order. Large orders (40+ cartons) are typically shipped on pallets. Contact us for custom quotes on large orders to ensure the best pricing.Free shipping for orders over £500 within the UK. Orders over £1,000 qualify for free shipping to The Republic of Ireland & Northern Ireland.Shipping Methods:DPD: Primarily used for large orders.Royal Mail 24/48: Used for smaller orders.Emergency Shipping: Available upon request.Order Processing and Shipping Times:Smaller orders:Typically shipped within 30 minutes of order placement. Larger orders: Handled by our warehouse and shipped via DPD. Next-day delivery: Available for large orders placed before 12 PM (subject to DPD's delivery capabilities).Royal Mail 24: Orders placed before 2 PM can be shipped the same day for next day delivery.Shipping Destinations:We ship to all locations within the UK. Tracking Information:You will receive a tracking number via email once your order has shipped. You can track your order using the provided link. For further questions, please contact us at info@nextgenboba.com

How long will it take to get my package?

Standard Shipping:Orders placed before 12 PM: We typically ship the same day from our warehouse.Orders placed after 12 PM: Your order will be shipped the following morning.Next-Day Delivery (DPD):Orders placed before 12 PM: You can opt for next-day delivery via DPD for an additional fee.Tracking:Once your order is shipped, you'll receive an email with a tracking number so you can monitor its progress.Smaller Orders:For smaller orders, we may ship from our London office using Royal Mail.Express Delivery (Next-Day): Available for orders placed before 2 PM.Standard Delivery: Typically arrives within 48 hours.Please note: These are general shipping times, and actual delivery times may vary depending on your location and other factors.

Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped.

What payment methods do you accept?

We accept a wide range of payment methods, including major credit cards, bank transfer PayPal, and Klarna.

What happens after I place my order?

You will receive an email and text message confirming your order, providing order details and tracking information.

Can I cancel / modify my order?

You can cancel or modify your order before it ships. Please note that modifications may incur additional shipping fees if they affect eligibility for free shipping

What shipping carriers do you use?

We utilize Royal Mail and DPD for shipping, providing tracking information for all orders.

Do you offer wholesale pricing or bulk orders?

Yes, please contact us for our latest price quotation.

What should I do if I encounter a technical issue on your website?

Please either call us directly or drop us a message on WhatsApp or via email at info@nextgenboba.com

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Do you offer samples?

Yes, we offer samples to our customers to allow them to try the quality of our products before they commit to placing an order. In regards to inquiring for samples, you can either reach out to us via email at info@nextgenboba.com, whatsapp at 0330 043 4006, or add a note to your order requesting samples.

What types of bubble tea supplies do you offer?

We offer a wide range of bubble tea supplies, including tapioca pearls, popping boba, syrups, teas, powders, and equipment.Please click on 'All products' in the menu to view everything we have to offer.

Are your products halal or kosher?

Yes, we can provide certification to prove our products are halal. However, we're not Kosher.

How do I store the products?

Most products can be stored at room temperature. Once opened, syrups, jams, and popping boba should be refrigerated for freshness.

How do I use the products?

Specific usage instructions are provided on each product label. Additionally, our website offers a variety of recipes, guides, and videos to inspire your bubble tea creations.