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We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Discover more in our FAQ
How long does it take to process an order?
Expeditious Order Fulfillment: From Click to Collection (or Dispatch) with Alacrity We prioritize the swift and efficient processing of your online orders. Upon placement, your selection is promptly expedited from our extensive Colchester warehouse. For added convenience, we offer a collection option from our London office. However, kindly note that due to space limitations, this location primarily houses our most popular items. Ninety percent of our comprehensive product range resides at the Colchester warehouse. Orders designated for collection from the London office are typically processed instantaneously. A confirmation email will be dispatched the moment your selection is prepared for pickup. Collection from our Colchester warehouse is also an option, though it necessitates prior notification. This allows us to inform our staff and schedule a suitable collection time slot. By default, all deliveries utilize the reliable DPD service. For singular items under 20kg dispatched from our London office, Royal Mail is employed. Notably, exceptionally large orders requiring pallets will be entrusted to a third-party logistics provider, with whom we will directly communicate the details. In essence, we offer a selection of fulfillment options to ensure a seamless and expeditious journey for your order, from the moment you click "purchase" to the final point of collection or delivery.
Do you ship internationally?
International Inquiries: Expanding Our Reach Beyond Blighty While we currently streamline our fulfillment operations within the United Kingdom, we extend a warm welcome to international customers! As the exclusive Boduo distributor for the UK, we possess a wealth of knowledge regarding global availability .Should you reside outside the UK and seek Boduo products, fret not! Contact us, and we'll leverage our network to guide you towards the authorized Boduo distributor in your respective country. Our aim is to ensure a smooth and satisfying Boduo experience, regardless of your location.
What is your return policy?
Returns Policy Effective Date: 11/8/23 If you wish to return a product to us, you may do so within 14 days of receiving the product to our return address: Next Gen Boba Returns Address: Next Gen Boba Unit 4, Kentish Town Business Park Regis Road, London, England NW5 3EW Return Eligibility: The item MUST be in a saleable condition and in its original undamaged packaging. Refunds and Exchanges: We offer the option to either refund or exchange the item, depending on your preference. Return Shipping:- Please note that we do not provide a free returns service, and customers are responsible for return shipping costs. We cannot refund postage costs or the original delivery charge. Loss or Damage in Transit: We cannot accept liability for any goods lost or damaged in transport, so please ensure you wrap all items securely for transportation. Refund Processing: All refunds will be processed within 14 days from the date we receive the returned item.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped.
Are your products halal or kosher?
Yes, we can provide certification to prove our products are halal.
Can I customize my bubble tea orders?
Yes, we offer customization options for many of our products. Please contact us for more information.
How can I contact your customer service team?
You can contact our customer service team by email, phone, or WhatsApp.
Phone: 020 8050 3882
WhatsApp: 0330 043 4006
Email: info@nextgenboba.com
What are your business hours?
We're open Mon - Fri from 10:00 - 18:00.
